BATON ROUGE, LA — Louisiana Attorney General Buddy Caldwell joined attorneys general from nine other states requesting that Department of Health and Human Services Secretary Kathleen Sebelius and the Obama administration take immediate legislative action to mitigate systemic implementation problems within the Affordable Care Act.
In the five-page letter submitted, the attorneys general highlight three areas of concern: the many statutory and regulatory delays, the significant technological difficulties, and the security of consumers’ private information. The letter was signed by attorneys general in West Virginia, Alabama, Florida, Georgia, Kansas, Louisiana, Oklahoma, South Carolina, Texas and Utah.
“It’s our job to protect consumers. In this case, we are fighting to protect them from the unprecedented problems associated with the implementation of ACA,” Caldwell said. “We urge the Obama administration and members of Congress to work together on legislation to fix these problems.”
The letter references the immense technical difficulties the system has experienced since opening on October 1. The enrollment website is extremely difficult to use. Consumers encounter numerous “glitches” when they try to create an account, find policy or pricing information, or update their information. Insurers are also reporting problems, including duplicate enrollments, spouses reported as children, and missing data fields. The attorneys general also highlight a number of statutory provisions that have been delayed thus far, including the cap on consumers’ out-of-pocket expenses, the small business health insurance exchange, and the mandate requiring large employers to provide health insurance.
Perhaps most troubling, the letter points to several cyber security red flags, including the website’s inability to block third-party access to cookies containing personal information. “One of our biggest concerns is that consumers’ private information is protected. We are asking, and expecting, Congress and the Administration to take immediate steps to mitigate these problems,” Caldwell said.
The letter is attached below.