POSTED: Wednesday, October 23, 2013 - 8:00am
UPDATED: Wednesday, October 23, 2013 - 8:12am
NBC NATIONAL NEWS — There a new "Health Website czar" in Washington.
He's been brought in to deal with healthcare.gov - the government's health insurance website that keeps crashing.
There is still no word on how long that might take, and there's new criticism that technical glitches aren't the only problem.
It is working for some.
"I was really very, very happy," said Pet Groomer Holly Hill from Sarasota, Florida.
But not for most.
"It seemed promising we clicked submit, but it reverted back to the beginning," said Payal Shah of Metropolitan FamilyHealth Network.
Now President Obama is counting on trusted advisor Jeff Zients to fix healthcare.gov
He was the nation's first chief performance officer. His job is to make sure government runs smoothly.
He'll oversee tech experts from Silicon Valley brought in to troubleshoot.
"The President said he's going to get some smart people to come and fix it, but we've already spent over $600 million on this system," said Senator John McCain, Arizona.
It is unclear whether the Administration rushed to make its October first deadline, but the Washington Post claims warning signs - like a failed test - were ignored.
"You ought not celebrate the fact that Americans are struggling with a website that will provide them information about obtaining that insurance," said White House Press Secretary Jay Carney.
in a letter, five republicans claim the administration's covering up prices, too.
"Will he charge American people for not buying healthcare from a website that doesn't work?" wondered Rep. Virginia Foxx, North Carolina.
Tomorrow, several top contractors testify about the site's problems.
If the site's not fixed soon, it could become a paperwork nightmare. The first application deadline is December 15th.