POSTED: Saturday, August 3, 2013 - 10:00pm
UPDATED: Saturday, August 3, 2013 - 10:04pm
UNITED STATES — New research released by memory upgrade provider Crucial.com reveals interesting insight into how Americans are choosing to vent their frustrations when confronted with computer problems.
According to a nationwide online survey conducted by Harris Interactive on behalf of Crucial.com in June 2013 among over 2,000 U.S. adults (ages 18 and older), 36 percent of those Americans who experienced computer problems in the past 6 months admit that at some point in the last six months, they have lashed out at their slow, underperforming computers by using profanity, screaming and shouting, or by striking it with a fist or other object. In addition to the verbal and physical abuse, those who experienced computer problems also indicated that computer problems have taken an emotional toll on them by eliciting feelings of frustration (65 percent), anger (10 percent), helplessness (10 percent), and victimization (4 percent).
When asked who or what is most to blame for their computer problems, nearly half of adults (46 percent) cited viruses or malware, 16 percent said they were not sure what the cause was, 12 percent of adults blamed themselves for their computer mishaps, 10 percent pointed to installed software, and 8 percent suspected insufficient memory (RAM) as the prime culprit.
³Many are quick to blame viruses or malware as the likely cause for a computer that has become sluggish and unresponsive, but many times the problems are simply due to not having enough internal memory - an easy, do-it-yourself fix that most people never consider as a solution,² added McLean.
The results come on the heels of a recent announcement that Crucial.com has joined forces with legendary tough guy and recovering aggravated computer user, Lou Ferrigno, to find America¹s most frustrated computer user. Computer users are invited to visit ToughOnComputers.com and submit a 30-second or less video, expressing their state of irritation with their loudest, most fearsome, spine-tingling roar for a chance to win $5,000 or memory upgrades from Crucial.com.
When compared to those aged 35 and over, young adults (aged 18-34) seemed more apt to resort to abusive behavior such as cursing (39 percent vs. 25 percent), screaming (29 percent vs. 12 percent) or hitting it with their fist (12 percent vs. 2 percent) as a result of frustration and anger caused by their computer not meeting expectations. Young adults also outpaced all others when it came to crying, with 7 percent of 18-34 year olds admitting to having cried at some point in the past 6 months as a result of their computer problems, compared to only 2 percent of those 35 and over.