Bank processing error causes incorrect refunds

Bank processing error causes incorrect refunds

POSTED: Monday, October 17, 2011 - 1:01pm

UPDATED: Monday, October 17, 2011 - 1:01pm

The Department of Public Safety, Office of Motor Vehicles has been notified that some refund checks being issued for vehicle renewal late fee assessments were issued in error.

The data file containing the refund information was improperly formatted when it was sent to the bank. As soon as the error was identified by programmers, they immediately notified the bank. The bank was asked to delete the incorrect file and a corrected file was sent for processing. However, the bank processed a number of checks with the incorrect amount. The bank will not honor these checks and has agreed to absorb any costs associated with this error.

The Office of Motor Vehicles anticipates that corrected checks could be mailed as soon as this week.

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