Entergy to Offer "Bill Analyzer"
POSTED: Tuesday, September 15, 2009 - 6:36am
UPDATED: Thursday, June 3, 2010 - 10:58pm
BATON ROUGE, La. – Entergy Gulf States Louisiana, L.L.C. now offers online information showing why a customer’s bill amount may have changed compared with previous bills.
Entergy Gulf States Louisiana’s Bill Analyzer provides information related to the customer’s electric or gas account. Available information ranges from simple statements to details of the customer’s usage, energy charges, fuel and other factors.
“The Bill Analyzer presents specific information to a customer about their account,” said Jeff Holeman, Region Customer Service Manager for Entergy Gulf States Louisiana, L.L.C. “They can see exactly how much electricity or gas they used and how much it may have changed from previous months. It even shows the possible effects of temperature.”
Entergy Gulf States Louisiana offers Bill Analyzer through My Account Online. The new service presents to customers:
• Secure access to personal account information.
• Simple summary information or detailed analysis.
• Links to energy efficiency information and tools like ENSIGHT.
“Customers have choices about how much information they look up concerning their bill,” added Jeff Holeman. “Beyond the simple overview above, they can get details on the charges and usage on their bill. For customers who need a history of their usage, it is simple to review or print the information.”
In addition to the Bill Analyzer, another new feature allows customers to donate to the Power to Care fund through My Account Online. Power to Care helps low income, elderly or disabled customers pay their energy bills in times of financial distress.
The new features have been added to the basic account activity already available to customers in My Account Online. They can see and print their current bill, see old bills, pay their bill online, update their contact information, arrange for payment extensions and find out about power outages.
Customers can also perform special transactions, including receiving e-mail alerts, signing up for bill management services like Level Billing and Pick A Date and checking the status of a work order.
The View Outages system gives information to customers during a weather emergency. Red lines show streets where power is out. Pop-up windows tell customers when power will be back on.
Entergy’s Louisiana utility companies serve more than one million customers through the operating companies Entergy Louisiana, LLC and Entergy Gulf States Louisiana, L.L.C. With operations in southern, central and northeastern Louisiana, the companies are part of Entergy Corporation’s electric system serving 2.7 million customers in Louisiana, Arkansas, Mississippi and Texas.