MidSouth Bank warns of latest debit, credit card scam

MidSouth Bank warns of latest debit, credit card scam
Wednesday, July 16, 2014 - 9:39am

MidSouth Bank is warning the public of a new phone scam from an automated caller. Thus far, the majority of reports to the bank are from non-customers in South Louisiana who are receiving a call from (877) 886-1996 and (877) 635-0049.

The automated message tells the receiver of the call that his or her MidSouth Bank debit card or credit card has been deactivated.

If customers receive this phone call, they should disconnect the call immediately and not give any of their personal information. DO NOT return calls from these phone numbers, as the automated message will try to make you believe you are calling MidSouth Bank.

If customers have any concerns that their personal information may be compromised, they should call the MidSouth Bank Customer Care Center at 1-800-213-BANK (2265) or one of the bank locations listed at midsouthbank.com.

MidSouth Bank stresses that its customers always be mindful that the bank will NEVER contact them to request personal information about their account. The bank will never ask for your debit or credit card number, expiration date or PIN. Additionally, the bank does not ask third-party vendors to contact its customers regarding account activity, including debit card problems or deactivation.

This is the second known debit card scam of this kind so far this year. Earlier this year, a number or banks doing business in Louisiana were targeted by a similar phone scam.

MidSouth Bank is offering the following advice to its customers:

Phone Scams (vishing) – NEVER provide personal information unless you initiated the call or it is from a trusted source. Do not press options or give out account numbers or debit card numbers to anyone you do not know or did not call. If you have inadvertently provided account information to a caller, contact the bank immediately.

Email Scams (phishing) - NEVER click on links provided in an unfamiliar email or enter account information into an unfamiliar site. Delete unidentified emails from your computer immediately, unless you know the sender. If there is a question on the authenticity of the email, call the sender to verify it. If you have inadvertently provided account information, contact the bank immediately.

Monitor accounts online regularly to confirm all charges and transactions are correct.

Report any suspicious incidents, calls or transactions to us.

Educate family and friends. 

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