DEMCO alerts members of telephone scam

DEMCO alerts members of telephone scam
MGN
Consumer Alert
Thursday, April 3, 2014 - 5:05pm

DEMCO is warning consumers to be aware of scam artists who are calling members posing as electric co-op employees.

The callers tell a consumer that immediate payment is needed to avoid disconnection of utility services. The callers then provide instructions to send money via a third-party pay system.

DEMCO, which serves East Baton Rouge, Ascension, Livingston, West Feliciana, East Feliciana, St. Helena and Tangipahoa parishes, was alerted to the scam by members who were concerned about the payment-seeking callers.

“If you receive a suspicious call regarding your utility bill, get the caller’s number then hang up and call police,” said David Latona, DEMCO’s Manager of Member and Public Relations. “Never give your credit card number or other personal information over the phone without verifying the call.”

Members should also contact their DEMCO to report the incident. By calling the co-op directly, you can talk to a customer service representative who will confirm your bill and let you know of any problems with your account.

Co-ops will not call or email you for your account number or password, so keep your account information to yourself. Also, don’t assume that you can trust caller ID to let you know where a caller is located. Because scammers may use Internet calling technology, the area code you see may not reflect where they really are.
  

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